Waterless urinal case study – Hotel MK

About Doubletree by Hilton Hotel Milton Keynes

Hotel MK is a Hilton-branded hotel built into Stadium MK, home of MK Dons FC and 2015 Rugby World Cup venue. It has 304 bedrooms as well as multiple event spaces. Its conference space regularly accommodates up to 700 people for banquets, 1,000 for conferences and up to 2,500 on match day. Consequently the urinals in the conference area can experience very high usage. The hotel operates under the Hilton brand and so must comply with Hilton’s brand standards. It also takes part in Hilton’s Lightstay programme, designed to reduce energy and water usage throughout the Hilton portfolio.

In 2016 Sue Dawson, the hotel’s Operations Director, was tasked with arranging the refurbishment of the two blocks of toilets in the hotel’s conference area. Waterless urinals were already in use in the Stadium and the hotel was keen to reduce its water usage further by installing them in the conference areas.

Why did Hotel MK choose waterless urinals?

Waterless urinals offered several benefits to the hotel. The conference area is not used every day so moving to waterless urinals means no water is used on the days that the conference area is not used. The hotel also needed to ensure that the installation fitted with Hilton’s brand standards for design. Waterless urinals offer an aesthetic advantage as the waste from them simply runs directly into the drains, eliminating the need for ugly pipes on show or any need to box pipes in. Draining into a wide pipe, rather than a narrow pipe as is the case with traditional urinals, also means that waterless urinals are highly unlikely ever to block.

Why did Hotel MK choose URIMAT urinals?

I searched online for waterless urinals but none of the ones I looked at were particularly nice looking and it was very important to us to get something that fitted with the overall look of the facility and with Hilton’s own brand standards. When I came across Ecoprod I felt that their products were much more attractive and fitted with the clean look we wanted to achieve. They ticked all the boxes for us.

The key selling points were the fact that the urinals were eco-friendly and the aesthetics of their design – that’s what sold me.

Sue Dawson, Operations Director

Smooth and quick installation

The installation was done by the hotel’s in-house team of builders and joiners in conjunction with external plumbing contractors and took only a few days to complete.

I liaised with Edward at Ecoprod and together we agreed a plan and a delivery date. Everything went very smoothly. The products were all delivered on time. We arranged a split delivery so that one set of urinals could be installed while a second set remained in use.

Sue Dawson, Operations Director

Positive feedback from staff and customers

There have been no operational issues at all since launch. Edward came down to demonstrate the cleaning regime and everything is really hunky-dory. Ecoprod has been very helpful and on the case the whole time, very diligent and attentive, making sure we had everything we needed on time and knew what we were doing the whole time.

Sue Dawson, Operations Director

Conference people notice the new urinals, and we do a lot of show arounds. They look so much better – much more hygienic than standard urinals.

The cleaners have also noticed a difference. These urinals are mounted onto a wood board rather than tiles, so there’s no grout or other areas where dirt and residue can accumulate. The wood is much easier to wipe around. The hotel design is all driven by making things easier to clean so this is a really important consideration for us.

Mark Watson, Operations Manager.

It’s a very modern-looking facility – we’re very happy with the results – it feels fresh and modern.

Sue Dawson, Operations Director

Find out more

To find out more about waterless urinals or to arrange a trial installation on your own premises contact us today.